Mohave Wireless (“Mohave”) is committed to providing all of its customers with the best online experience possible.  Mohave does not block end users from accessing lawful websites, subject to reasonable network management, nor do we block applications that compete with our voice or video telephony services, subject to reasonable network management.

Service Description and Performance Characteristics

Mohave provides mobile wireless voice and data services to residential and business customers.  Mohave’s 3G devices include Smartphones, feature and premium phones, wireless modems and tablets.  These devices can be used for sending high resolution photographs, personal videos, browsing the web, accessing e-mail, downloading applications and accessing TV, music and radio applications.  Mohave allows its customers to choose from several rate plans with different capacity levels.  Information on these plans is available on our website at www.mohavewireless.com

Mohave’s mobile broadband users can expect typical data speeds of 400-600 Kbps for uploads, and 600 Kbps – 1.2 Mbps for downloads.  Mobile broadband devices can experience peak speeds of up to 3.1 Mbps for the download and 1.8 Mbps for the upload. Mohave uses commercially available software to measure its network performance on a daily basis. Customers can verify speed using a variety of third-party applications and websites, such as www.broadband.gov/qualitytest/about/ (as of November 20, 2011), to measure the provisional speeds of Mohave’s broadband service. Such third-party websites are not affiliated with Mohave and the company does make any guarantees as to the accuracy of test results obtained through those third-parties. Actual speeds may vary due to area, coverage and compression, among other factors.

Network Management Practices

Unlike many other service providers, Mohave does not block applications, impose usage limits, or engage in “throttling” to reduce the throughput to customers using a disproportionate amount of bandwidth.  Instead, Mohave uses an “open pipe” approach and undertakes best efforts to ensure a high-quality online experience for all of its customers. As a result, at times of heavy usage, customers may experience delays in downloading or upload files or a sluggish experience Web surfing experience.

Device Attachment Rules

All phones and devices connecting customers to carrier’s network must be provided by Mohave. More information about the specific devices approved for use on Mohave’s network can be found at its retail website atwww.mohavewireless.com.

Contact Information

Consumers with questions about Mohave’s Open Internet practices may contact our Customer Service Department by visiting one of our stores, through our website, or by calling us at (928) 716-CELL(2355).